Contact

Everything on this page is sorted by one question: how long will it take? Some things we can fix in the time it takes to read your email. Some take a business day. A few take longer, and we'd rather tell you that now than have you wonder.

Where to write

Email is the fastest route and the one we'd choose ourselves: it lands with the person who can act on it, and you get the answer in writing. We're online only. The Las Vegas address at the bottom of this page is where the company is registered, not a shop; there's nothing to visit and nowhere to drop off a return.

Things we can settle in minutes

Which size. Send the size you usually wear, the brand it's from, and the piece you're looking at. If you have your bust, waist and hip measurements, send those too. We compare them to the garment's own measurements and tell you which size, including when the honest answer is to go up. This is the email that prevents a return instead of processing one.

Cancel or change the address, if it hasn't shipped. Email the order number and what you'd like changed. Orders often move to fulfillment within a few hours, so the sooner the better. Once a tracking number exists, the package can't be stopped; receive it and use the return process instead.

Is it in stock, will it be restocked, does it come in another color. Ask. We'll say what we know.

Things that take one business day

Starting a return. Email the order number and the items. You'll get the return address and a reference by the next business day. Please don't ship anything before then; the return address isn't the address in our footer, and a package without a reference can't be matched to your order. You have 30 days from delivery, any reason, sale items included.

A damaged, defective or wrong item. A photo of the item, a photo of the packaging, and the order number. Within one business day you'll have your choice of a replacement or a full refund, and we cover the return shipping if anything needs to come back.

Where's my order. Send the order number. We'll tell you where it is and, if tracking has been silent for more than five business days or the delivery estimate has passed, we'll open a trace with the carrier that same day.

Anything else. Feedback, a suggestion, press, partnerships. Same address; we'll route it and reply.

Things that take longer, and why

A refund reaching your account. We issue refunds within 7 business days of receiving a return, and your bank usually needs 3 to 5 more business days to show the credit. That's the bank's clock, not ours; if nothing has appeared 10 business days after our confirmation, tell us and we'll trace it.

A carrier investigation. When a package is lost or marked delivered but missing, we open a trace with the carrier. Carriers take 5 to 10 business days to answer. We follow it through, and if the package is confirmed lost you choose a replacement or a full refund. Until it reaches you, the risk is ours.

A chargeback. The one thing we'd ask you not to do first. A dispute through your bank freezes the amount for 30 to 90 days and turns a five-minute fix into a formal process. Email us about any charge you don't recognize, any refund that hasn't arrived, anything at all, and we'll resolve it faster than any dispute can.

Two habits that put you at the top of the inbox

Order number on the first line. It's at the top of your confirmation email and starts with #. With it, we've found your order before we've finished reading.

A photo for anything visual. Damage, a wrong item, a question about color or fit. One picture settles what a paragraph can't.

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